5 Steps to Problem Solving

Whether making ordinary day-to-day decisions or critical, time-sensitive decisions in an emergency, using a standard problem-solving model will help ensure that your decisions are rational and logical.

In this course, you will learn a five-step, problem-solving model. After completing this course, you should be able to:

  • Describe how decisions made before an emergency affect decision making and problem solving during an emergency.
  • Describe the steps in the problem-solving model.
  • Review a case study and distinguish the problem from its causes and symptoms.

Course Lessons:

  1. Course Introduction
  2. Case Study – Mandatory or Voluntary Evacuation
  3. The Starting Point
  4. Step 1: Identify the Problem
  5. Step 2: Explore Alternatives
  6. Step 3: Select an Alternative
  7. Step 4: Implement the Solution
  8. Step 5: Evaluate the Solution

There is a short quiz at the end of some lessons as well as a final quiz at the end.

Course Materials:

  • 5 Steps to Problem Solving Cheat Sheet
  • Step 1 Job Aid: Checklist for Identifying, Defining, and Analyzing Problems
  • Step 2 Job Aid: Criteria for Evaluating Alternatives
  • Step 3 Job Aid: Best Solutions
  • Step 4 Job Aid: Action Planning Checklist
  • Step 5 Job Aid: Checklist for Evaluating the Results

Length: 60 Minutes

Certificate: A PreparedEx certificate of completion is provided after the final quiz has been completed.

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